In recent weeks, the state Department of Health Services (DHS) released a Forward Health Update entitled “Home Health Care Services Electronic Visit Verification Soft Launch Announcement.”  

Starting on January 1, 2024, DHS will require home health agencies to use an electronic visit verification (EVV) system if they are providing home health services covered by Medicaid.  This is being implemented to ensure that the State of Wisconsin receives its full allocation of Medicaid funding from the federal government. 

If you have any questions about EVV implementation, please contact DHS EVV Customer Care at 1-833-931-2035 or VDXC.ContactEVV@wisconsin.gov from Monday through Friday, 7:00AM – 6:00PM (Central Time).