In the August 2024 edition of the Department of Health Services’ (DHS) ForwardHealth Update, it notes that the EVV “hard launch” for home health care services and nurse supervisory visit service code 99509 begins on October 1, 2024.  Claims submitted to DHS, HMOs and managed care organizations starting on this date that do not include the required EVV information will be denied.  This ForwardHealth Update may be viewed on the DHS website. 

If your home health agency has questions regarding EVV implementation, please contact Wisconsin EVV Customer Care at vdxc.contactevv@wisconsin.gov or at 1-833-931-2035, Monday – Friday, 7:00AM – 6:00PM (Central Time).